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Terms of Service

These Terms of Service (“Terms”) are a contract between you and Fully Stacked Ltd (company number [COMPANY NUMBER]), trading as GuardRadar (“we”, “us”, “our”). By using our website or subscribing to GuardRadar, you agree to these Terms.

1. The service

GuardRadar is a cloud software service for UK security companies to monitor guard shifts, run random spot checks, record incidents, and produce compliance reports. Features vary by plan (Starter, Pro, Enterprise). Plan limits and pricing shown on our website are incorporated by reference.

2. Website use

You may browse guard-radar.com for lawful business purposes. You must not attempt to disrupt the site, scrape it excessively, probe for vulnerabilities, or misuse contact forms. Content on the site (text, visuals, brand) is our intellectual property or used under licence.

3. Accounts and subscriptions

• You must provide accurate business information and keep credentials secure.
• Subscriptions are billed monthly in advance per active guard unless otherwise agreed in writing.
• You may upgrade, downgrade, or cancel as described at checkout or in your account settings. Cancellation takes effect at the end of the current billing period unless stated otherwise.
• Fees paid are non-refundable except where required by UK consumer or business law.

4. Your responsibilities as controller

If you employ or deploy guards monitored through GuardRadar, you are typically the data controller for their personal data. You must:

• have a lawful basis for workforce monitoring (often legitimate interests with a documented assessment, or contract);
• provide guards with a clear privacy notice before monitoring begins;
• configure retention appropriately and respond to data subject requests;
• use GPS and spot-check features proportionately and in line with your policies and sector requirements.

We act as your processor for guard operational data under our Data Processing Agreement (DPA), provided separately at onboarding.

5. Acceptable use

You agree not to use GuardRadar to:

• monitor individuals beyond agreed security / lone-worker purposes;
• harass, discriminate, or unlawfully surveil staff;
• reverse-engineer, copy, or resell the service except as permitted;
• upload unlawful, defamatory, or malicious content;
• interfere with other customers’ use or our infrastructure.

We may suspend access for material breach, non-payment, or legal requirement.

6. GPS and monitoring limitations

GPS proof-of-presence depends on device hardware, signal, and environment. GuardRadar records coordinates at defined events (for example spot checks on supported plans). It is not a substitute for emergency services, personal safety devices certified for lone-worker regulation, or your own operational procedures. Accuracy and availability are not guaranteed.

7. Service availability

We target high availability but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, and force majeure may affect the service. Status updates may be provided on request or via agreed support channels.

8. Data and privacy

Our Privacy Policy explains how we handle personal data on this website. Operational data in the product is handled under the DPA. On termination, we will provide a reasonable export window and delete customer instance data per the DPA (typically within 30 days unless law requires longer retention).

9. Intellectual property

You retain rights to data you input. You grant us a limited licence to host and process that data solely to provide the service. We retain all rights in the GuardRadar software, brand, and documentation. White-label report features (where enabled) allow display of your logo on exports — not transfer of our underlying IP.

10. Warranties and liability

The service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the service will meet every operational or regulatory requirement of your contracts without your own configuration and policies.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law. Subject to that, our total aggregate liability arising from the service in any 12-month period is capped at the fees you paid us in that period.

11. Marketing content

Screenshots, demo data, and performance figures on our website may be illustrative. See our Disclaimer for important limitations on marketing claims.

12. Changes

We may update these Terms. Material changes to subscribed customers will be notified with at least 30 days’ notice where practicable. Continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections if applicable.

14. Contact

Fully Stacked Ltd (trading as GuardRadar)
Registered office: [REGISTERED OFFICE ADDRESS]
Email: [email protected]